Sweets 'n' Candy Trading Terms and Conditions
Below you will details of our Trading terms and Conditions. In order to offer the fairest terms possible, we adhere to the guidelines set out in the Consumer Protection (Distance Selling) Regulations 2000. These regulations apply to all business-to-consumer contracts and are intended to protect online shoppers.
Who Are You Trading With?
Sweets 'n' Candy is a trading name of; A Quarter Of Ltd, Unit 10, Appleby Business Centre, Eden Street, Blackburn BB1 3BL. Our full contact details can be found on the 'contact us' page. We are registered in England and our Company registration number is: 04681082 and our Vat registration number is: GB816398306.
Items Out of Stock
We generally only offer items for sale if we are holding stock or the items is expected to come into stock within a couple of days or so. However, sometimes an item can quickly go out of stock due to exceptional demand and in this case we may not have the time to amend our website before further orders are placed. If any of the items on your order are out of stock we will generally hold your order if stock is expected within a short period of time (such as 2-3 days). If we anticipate a longer wait then we will advise you of the delay and offer you the choice of a refund or to wait until the goods are back in stock. If we have another item which is very close in description and quality to your original request then we may offer you this alternative.
When you place an order with us, a contract is formed which obligates us to supply the goods you have ordered within the time stated.
You have the right to cancel this contract within seven days from the date the Contract was formed or within seven days starting from the day after you receive the goods (whichever is the longer). Order cancellations must be made in writing. (fax or email is acceptable).
If you cancel your order before the goods have been dispatched, we will refund your purchase price in full including any delivery charges. However, if you cancel your order after the goods have been despatched, then we will refund the purchase of the goods excluding any carriage charges. Any additional carriage costs incurred by us will also be deducted from the amount refunded to you.
Despatch and Delivery
We aim to despatch all orders placed before noon, on the same day. If your order is placed after this time then it will be passed to despatch on the following working day. Please bear in mind that Saturday and Sunday are not classed as working days. If you are located in the UK you will usually receive your order within a maximum of 3-5 working days although we do not guarantee this. Delivery times to other destinations vary but we always aim to get the goods to you as quickly as possible. If your order is for a special occasion then please tell us at the time of ordering as we'll always do our best to meet your deadlines. We will not be held responsible for the goods once they have been passed to the courier or postal service however we will will always work with you to resolve any issues that may arise. Insurance for goods in transit can be arranged at an additional cost.
Our couriers require a signature for all deliveries - that way we can track your parcel in the event of any problems. However, you have the choice of requesting that your parcel is "Left in a Safe Place" in which case your delivery will be left without a signature but neither ourselves or the courier service we use will be held responsible for missing parcels or non-delivery once the goods have left our warehouse. If you want your parcel "Left in a Safe Place" then request this in the special instructions box at the checkout but remember, this will be entirely at your own risk.
Our carrier will attempt to deliver only to the address you have given us so please make sure it is correct.
If they are unable to deliver because there's nobody avail be to sign for the parcel, they'll leave a card asking you to contact them to arrange a convenient time to re-deliver. They will normally keep at their local depot for approximately 3-4 days before returning it to us.
IMPORTANT: If goods are returned to us because they could not be delivered then we will reserve the right to charge you for the cost of the return and the additional cost in dispatching the goods a second time.
It's Important to Check Your Order
We carefully pick and then double check each order to make sure that you get exactly what you wanted but very, very occasionally we make mistakes (after all, we're only human!) so we strongly recommend that you examine your order as soon as it arrives and let us know if there's any discrepancies or if the goods are damged in any way.
Let Us Know if There's a Problem!
If there's a problem, you need to let us know within 48 hours of receiving your order (or expected delivery date your order) so we can cross-check our stock and find out how the error occurred. We will not accept claims for shortages or damages if you do not advise us within this this time.
Once goods have been delivered, we only accept returns for the following reasons;
Goods not as ordered or described
Imperfect goods or goods damaged in transit
Order cancellation under Consumer Protection (Distance Selling) Regulations 2000.
If you are cancelling your order under the Consumer Protection (Distance Selling) Regulations 2000, it is your responsibility to return the goods to us or ask us to collect them. The cost of returning the goods to us will be deducted from any refund made to you. Your initial carriage costs will also be deducted from your refund.
We strongly recommend that you organise the return yourself and this must be done using a reputable carrier and a 'signed for' service. If we need to organise to collect the goods from you, there will be a minimum charge of £20. This is to cover the cost of the carrier plus a small administration fee.
Please note: All goods returned as a 'Cancelled Order' must be unopened and in a perfect re-saleable condition. We inspect all returns and no refund will be made for goods that do not meet this condition.
Once goods have been returned, we are legally obliged to refund you within 30 days, however we normally process all refunds with a maximum of seven days.
Credit Card Security
We take Credit Card security very seriously that's why we have entrusted SagePay to handle our credit card transactions so you can be assured of 100% security at all times. All transactions are encrypted and we do not save your credit card details on our servers, in fact, we don't have access to credit card details at all.
Nut and Other Foodstuff Allergies
We recognise that certain people are allergic to food items containing nuts or certain flavourings or colourants. We stock many hundreds of items from a diverse range of suppliers and we do not check the ingredients - the only stipulation we make is that they meet EEC requirements for the relevant category of goods. For this reason we do not offer any guarantees or indemnities to any person suffering an allergic reaction or ailment caused by consuming or being in contact with a product supplied by us.
Product Images & Descriptions
We always do our best to describe products accurately and provide up to date images of the items we sell. However, manufacturers often change their packaging designs and styles. When this happens, we try to get new photographs produced as quickly as possible but sometimes you may receive an item that looks different from that shown on our website but the contents and quantities should still be exactly as we describe.
All information contained in this website including the trading name 'Sweets 'n' Candy and its variants, logo style, graphics, text, photographs, layout, web design, source code, etc. is copyright. For full details of the relevant copyright holders, please contact us.
We regularly scan for breaches of our copyright using CopyScape and will not hesitate in taking appropriate action to prevent copyright infringement.