Delivery Information and Shipping Charges

We like to be really 'up-front' with our delivery charges. We feel that certain other websites are misleading when they quote really low charges. With some of our competitors, you don't know what the real delivery charge will be untill you get to the checkout! Vat is included in all the prices we quote.

Sweets and candy are heavy so they're not cheap to send however, due to the large volume of orders we send out each day, we receive excellent rates from our carriers. We do not 'mark-up' our carriage and packing charges and we often charge you less than what it actually costs us.

We don't use the Post as its way too expensive. We only use specialist couriers (for the UK we use Yodel), this means hat we can track your delivery and be certain that it will arrive on time!

Our carriers generally require a signature for all deliveries - that way we can track your parcel in the event of any problems. However, you have the choice of requesting that your parcel is "Left in a Safe Place" in which case your delivery will be left without a signature but neither ourselves or our carriers will be held responsible for missing parcels or non-delivery once the goods have left our warehouse. If you want your parcel "Left in a Safe Place" then request this in the special instructions box at the checkout.

UK MAINLAND ADDRESSES

Our delivery price is £4.95 for our standard 3 Working Days Courier Service. We also offer a Priority Mext Working Day Service too if you need something delivering urgently.

Priority Service is £8.95 to most UK Mainland addresses and provided that your order is received before 12 Noon, we will will attempt to despatch that day using a 24 Hour Service. However, this service is also subject to stock availability but we'ill try to contact you if we are unable to get your order delivered on time. Please also note that we do not guarantee next day delivery to domestic addresses and no refunds will be given if our carriers are unable to deliver in time. This service is not available for all areas.

The delivery choices available for your area are shown during the  Checkout stage of your purchase and the charge will be added to the total cost of your purchases.

 

DELIVERY GUARANTEES

We DO NOT guarantee delivery times as sometimes parcels can be delayed for reasons beyond our control.

If your order is urgent please call us before placing your order to check stock and delivery.

SCOTTISH HIGHLANDS & ISLANDS

We pass on the Courier rate of £6.95 to our customers in these regions. Delivery normally takes 3-5 days to most areas although certain islands and remote areas can take up to 8 days.

ISLE OF WIGHT, ISLE OF MAN & SCILLY ISLES

We charge £6.95 for deliveries to the these islands. Delivery normally takes 2-3 days.

NORTHERN IRELAND

We charge a flat rate of £6.95 to Northern Ireland. Delivery is via DHL and normally takes 2 days.

CHANNEL ISLANDS

We charge £15 to Jersey and Guernsey. Delivery is via DHL and normally takes 48 hours. This rate is for consignments weighing up to 25 Kgs. Consignments weighing more than 25Kgs will be charged on a pro-rata basis in 5Kg increments.

BFPO's

We are currently unable to deliver to BFPO addresses but we hope to change this soon

WESTERN EUROPE

We offer excellent rates for delivery to the countries listed below. Delivery is by DHL and takes between 2 - 5 days depending on location. Rates quoted are for consignments weighing up to 25 Kgs. Consignments weighing more than 25Kgs will be charged on a pro-rata basis in 5Kg increments.

PLEASE NOTE: Certain areas within Western Europe are classed as 'REMOTE AREAS' and will carry an additional surcharge. Unfortunately, we cannot list all these remote areas (there's far too many!) so we'll advise you of any surcharge once your order is placed. Obviously, you will be able to cancel your order if you do not wish to pay this surcharge.

Prices are in GB Pounds and for a consignment weight of 25Kgs

Andorra (No Vat)
46   Gibraltar (No Vat)
46   Poland 25
Austria 24   Greece 25   Portugal 20
Belgium 18   Hungary 25   Romania 25
Bulgaria 25   Ireland 18   Slovakia 25
Croatia 55   Italy 20   Slovenia 25
Czech Republic 25   Latvia 25   Spain (Mainland) 20
Denmark 25   Liechtenstein 50   Spain (Balearics) 35
Estonia 25   Lithuania 25   Sweden 25
Finland 25   Luxembourg 18   Switzerland 50
France 18   Netherlands 18   Turkey 55
Germany 18   Norway 50      
Please note: Consignments weighing over 25Kgs will be charged on a pro-rata basis in 5Kg increments

NORTH AMERICA & CANADA

For the time being we are unable to deliver to North America. This is due to import problems with US Customs & Excise. They have imposed quite stringent restrictions on the importation of foodstuffs. We have applied for an import license and are waiting for this before we can resume deliveries. Sorry for this.

REST OF THE WORLD

We are happy to deliver to any other country in the World so please contact us with your requirements and we'll work out a delivery price for you.